Customer Experience Representative

• Full-time Position
• Free onsite parking
• Your birthday off
• Development opportunities within the business
• Work Life balance – with rostered work from home days

An exciting opportunity awaits within our  Customer Services team in Auckland. We are seeking a compassionate professional with a natural empathy and a positive, calm demeanour. No prior call centre experience is required; we value life experience and innate empathy.

About You:

• Experience in customer-focused roles preferred but not essential
• Intermediate computer skills
• Excellent verbal and written communication abilities
• Vibrant personality with a passion for success in a dynamic team environment
• Dedication to exceeding customer expectations and understanding their needs
• Proactive, resilient, and adaptable to change

About the Role:

• Assist customers with consignments including tracking, booking, and redirection
• Identify customer needs and provide effective solutions
• Accurate administration and customer information management
• Cultivate strong internal relationships
• Handle queries via phone and email

You will work an 8-hour shift Monday to Friday between 7:30 am and 6:00 pm.

About Us: With over 50 years of experience, PBT is a leading provider of freight solutions across New Zealand

PBT prioritizes safety and requires successful applicants to undergo pre-employment medical and drug screening. All inquiries are handled confidentially.

** You must be eligible to work in New Zealand to be considered for this position **